Refund policy

Return, Refund, and Dispute Resolution Policy

Last Updated: August 19, 2026

We want customers to receive the correct products in acceptable condition. If you experience an issue with your order, please contact our customer service team so we can review your concern.

Eligible Order Concerns

Customers may contact us regarding a return, replacement, or refund when applicable, including situations where:

  • An incorrect product was delivered;
  • An item arrived damaged;
  • An item has a verified defect; or
  • An item was missing from the delivered order.

Eligibility will depend on the circumstances of the order and applicable consumer protection laws.

Reporting an Issue

Please contact us within [2 days] after receiving your order.

To help us investigate, we may request:

  • Order number;
  • Customer name;
  • Photographs of the parcel and product;
  • Photograph of the shipping label;
  • Clear photographs or video showing the reported issue; and
  • Other reasonable information necessary to verify the concern.

Please retain the original packaging while your request is being reviewed.

Non-Eligible Requests

Subject to applicable Philippine consumer protection laws, returns or refunds may generally not be granted solely because of:

  • Change of mind after receiving the correct product in acceptable condition;
  • Incorrect product selection by the customer;
  • Personal preference regarding a correctly delivered product; or
  • Improper use or handling of the product after delivery.

Nothing in this policy limits rights available to consumers under applicable Philippine law.

Refund Processing

Once a refund is approved, it will be processed using an available and appropriate refund method.

Processing and posting times may vary depending on the payment method, bank, card issuer, payment provider, or other financial institution involved.

Cancellations

Customers who wish to cancel an order should contact us as soon as possible.

Cancellation may no longer be possible once an order has been processed, packed, shipped, or handed over to the courier.

Dispute Resolution

If you have a concern regarding an order, payment, delivery, return, or refund, please contact our customer service team first so we can investigate and attempt to resolve the matter.

Please provide your order number and relevant supporting information.

We will review the concern and communicate the available resolution based on the transaction details, this policy, and applicable Philippine law.

Contact Information

Business Name: Her Choice Ph - KayeGanda Health and Beauty
Customer Service Email: hcp.kayeganda@gmail.com
Customer Service Number: +639473092664
Business Address: Unit E 38 C . Benitez, Horseshoe, Quezon City, Metro Manila