Shipping and Delivery Policy

Last Updated: September 21, 2026

At KayeGanda Health & Beauty, we aim to process and deliver your orders as efficiently as possible. This Shipping and Delivery Policy explains how orders are processed, shipped, and delivered.

1. Order Processing

Orders are processed after successful order confirmation and payment verification, when applicable.

Orders are generally prepared for shipment within [1–3 business days], excluding weekends and holidays.

Processing may take longer during peak seasons, promotional periods, holidays, or periods of unusually high order volume.

2. Shipping Coverage

We currently accept orders for delivery within the Philippines.

Delivery availability may vary depending on the courier's serviceable areas.

3. Delivery Time

Estimated delivery times may vary depending on the customer's location and courier operations.

As a general guide:

• Luzon: approximately 1-5 business days

• Visayas: approximately 3-7 business days

• Mindanao: approximately 7-10 business days

• Remote or hard-to-reach areas: delivery may take additional time

These are estimates only and are not guaranteed delivery dates. Actual delivery may be affected by courier capacity, weather conditions, holidays, transportation disruptions, remote-area limitations, and other circumstances beyond our control.

4. Shipping Fees

Applicable shipping fees will be displayed or communicated to the customer before order confirmation.

Shipping fees may vary depending on the destination, parcel size, weight, shipping method, promotions, and courier rates.

5. Tracking Information

Once an order has been shipped, tracking information may be provided to the customer through the contact information supplied during checkout.

Customers may use the tracking information to monitor the status of their parcel through the applicable courier's tracking system.

Please allow reasonable time for tracking information to be updated after the parcel has been handed over to the courier.

6. Accurate Delivery Information

Customers are responsible for providing complete and accurate delivery information, including:

• Full name

• Active mobile number

• Complete delivery address

• Barangay

• Municipality/City

• Province

• Postal code, when applicable

• Other information necessary for successful delivery

Customers are encouraged to review their delivery details carefully before completing their order.

We are not responsible for delivery issues caused by incomplete, incorrect, or outdated information provided by the customer.

7. Failed Delivery Attempts

Customers are responsible for being available to receive their orders or for coordinating with the courier regarding delivery attempts.

If a delivery attempt is unsuccessful because the recipient is unavailable, the address is incorrect or incomplete, the recipient cannot be contacted, or the parcel is otherwise unclaimed, the courier may return the parcel to the sender in accordance with its applicable procedures.

Additional shipping or handling arrangements may apply if the customer requests that a returned parcel be shipped again.

8. Returned-to-Sender (RTS) Parcels

If an order is returned to us because of failed delivery attempts, refusal to receive the parcel, an incorrect or incomplete address, or other circumstances attributable to the recipient, we may contact the customer regarding the next steps.

For orders that need to be shipped again, additional shipping charges may apply.

For prepaid orders, any applicable refund will be reviewed based on the circumstances of the return and our Return and Refund Policy.

9. Delays and Circumstances Beyond Our Control

While we work with our courier partners to facilitate timely delivery, we cannot guarantee a specific delivery date.

Delivery may be delayed due to circumstances beyond our reasonable control, including:

• Severe weather conditions

• Natural disasters

• Transportation disruptions

• Holidays and peak seasons

• Courier operational issues

• Government restrictions

• Remote-area delivery limitations

• Other unforeseen circumstances

We will assist customers in coordinating with the courier when reasonably necessary.

10. Damaged Parcels

Customers should inspect the parcel upon receipt.

If a parcel appears significantly damaged or the contents are damaged, customers should document the condition through photographs or video and contact our customer service team as soon as possible.

Supporting documentation may be requested so that we can coordinate with the courier and evaluate the appropriate resolution.

11. Missing, Incorrect, or Incomplete Orders

If you receive an incorrect item, an incomplete order, or believe an item is missing, please contact us within [X days] of receiving the parcel.

Please provide your order number and any relevant photographs or videos that may help us investigate the concern.

12. Customer Support

For questions regarding shipping, delivery, tracking, or order concerns, please contact us:

Business Name: Her Choice International - KayeGanda Health & Beauty
Email: hcp.kayeganda@gmail.com
Mobile: +639473092664
Business Address: Horseshoe, Quezon City
Customer Service Hours: M-F, 10AM-7PM

We will do our best to assist you and coordinate with our courier partners when necessary.

13. Policy Updates

We may update this Shipping and Delivery Policy from time to time to reflect changes in our business operations, courier arrangements, or applicable requirements.

Any updates will be posted on this page together with the revised Last Updated date.